Lessons

7 C’s of Communication By following the 7 C’s below, you will improve skills in communication and increase chances that the message you wanted to convey has been understood. Give them a go next time you need to provide information and see what difference it makes!  1. Know which channel to communicate in (email, face […]

Listening Most people listen by not paying attention to what the person is saying, they are thinking about their response. They listen to respond rather than listen to understand. Did you know the average person speaks 175 to 200 words a minute? We can listen and process 600 to 1000 words per minute.   Reflection Do

Improving Communication Communicating starts with us as individuals and understanding there are different types of people we work with who have differing personalities to us which include viewpoints etc.  Conflict at work usually has an underlying factor of communication. It can be that there is a feeling of being misunderstood, not understanding how others communicate

Body Language in Communication Body language can be either open or closed and provides cues to the person you are communicating with as to whether you are listening, bored etc.   We use nonverbal cues when we speak to others by our facial expression, hand gestures, eye contact, tone and volume of voice and posture. Whether

Barriers in Communication There can be many barriers that can impact on communication. Those barriers can include age of the person, status of the person, culture, gender, and bias.   It’s possible you have come across communication barriers. They can lead to the message being misunderstood causing confusion. They prevent us from receiving and accepting the

Communication Channels When we communicate, we may use various channels. A channel is the medium through which you send a message to another person.  Examples of a channel would be email, talking, texting, or video conferencing. When communicating effectively, you need to make sure you use the right channel. For example, you would talk face

Communication Cycle To be effective, you firstly need to be aware of the communication cycle. This is the cycle of relaying information between a sender and a receiver. It involves the sender encoding (turning thoughts into communication) and the receiver decoding (understanding) a message. Watch the video below for an explanation about the cycle and

Introduction Communication. We all do it every day in various forms and to various people but, do we do it effectively? Communicating in the workplace is important because it boosts employee morale, engagement, productivity, and satisfaction. The ability to exchange information and ideas in the workplace is an essential skill in many roles.   It helps